Safe Gaming Initiative

Responsible Gaming — Keep the Fun Within Limits at Tashkhela

Betting is one part of entertainment, not everything in life. Tashkhela believes every player should know their limits and play with enjoyment. We're always here to support you on that path.

18+
Adults Only
24/7
Support Team Active
5+
Protection Tools Available
Instant
Self-Exclusion Takes Effect Immediately

What is Responsible Gaming and why does it matter

Responsible Gaming It means enjoying betting or gaming as a healthy form of entertainment — one where you stay in control of your budget, your time, and your emotions. At Tashkhela, we believe in staying with the game as long as it brings you joy. But when play turns into compulsion, asking for help is the bravest thing you can do.

Many people in Bangladesh enjoy online betting as a form of entertainment. For a small number, however, it can become a problem. Tashkhela aims to get ahead of that. Our Responsible Gaming This program is more than a set of rules — it reflects our genuine care for every user.

Whether you're playing for the first time or have been at it for years, this page has something for you. Below you'll find all our tools, tips, and support options in full detail.

Keep in mind: Betting is a form of entertainment — not a source of income or a way to pay off debts. If you find yourself thinking about placing more bets to recover losses, take a break right away.

Play for Entertainment
Let Enjoyment Be the Goal, Not the Pressure to Win
Set a budget
Only Bet What You Can Afford to Lose
Set a Time Limit
Set a daily time limit for yourself before you start playing
Take a Break
Taking regular breaks during long gaming sessions is important

Tashkhela's Responsible Gaming Tools

To help keep you safe, we've built a range of effective tools you can use at any time

Set Deposit Limits

Set your own daily, weekly, or monthly deposit limit. Reducing a limit takes effect immediately, but increasing one requires a 24-hour waiting period.

Betting Limit Controls

Set a maximum amount you're willing to wager over a given period before you start playing. This keeps you from placing impulsive bets in the heat of the moment.

Session Time Limit

Set a maximum duration for each gaming session. Once the time is up, the platform will automatically notify you and encourage you to take a break.

Cooling-Off Period

Need a temporary break from betting? Set a cooling-off period of 24 hours up to 30 days. Your account will be locked for the duration.

Self-Exclusion Feature

If you feel that betting is having a negative impact on your life, activate self-exclusion for anywhere between 6 months and 5 years. It's the most powerful protective measure available.

Loss Limit

Set a threshold for losses within a given period — if you hit it, your account will be automatically suspended. It's the most effective way to prevent further financial harm.

How to activate safety tools

You can activate protection features on your account in just a few simple steps

1

Log In to Your Account

Log in to your Tashkhela account and click the profile icon in the top right corner.

2

Go to the Settings Menu

Go to "Account Settings" or the "Responsible Gaming" section, where all protection options are available.

3

Choose your preferred tools

Deposit limits, session time, cooling-off, or self-exclusion — activate whichever tools you need.

4

Confirm

Save changes. Reduced limits or exclusions take effect immediately.

5

Contact Support If You Need Help

If you can't find the settings or need urgent help, email us at support@tashkhela.app.

Recognise the Warning Signs

If you notice any of the following signs, take a break and seek help right away

Chasing losses by placing even bigger bets?
Hiding your betting from family or friends?
Are you betting with money meant for household expenses or bills?
Tried to stop betting but keep coming back?
Are you lying about your betting or borrowing money from others?
Feeling restless, irritable, or low when you can't play?

If you recognise two or more of the signs above in yourself, please reach out to us. Seeking help is not a weakness — it takes real courage.

Support & Resources

You're not alone. Tashkhela and its partner organizations are always here for you

Live Support Chat

Reach out directly via Tashkhela's 24/7 live chat. Our trained team is always ready to listen and help with any concerns you may have.

Email Support

Email us at support@tashkhela.app. Requests related to self-exclusion, account closure, or any responsible gaming matter are processed within 24 hours.

Gamblers Anonymous

An international support organization for people struggling with gambling addiction. Their 12-step program has transformed countless lives. Learn more at gamblersanonymous.org.

Support for Family & Friends

Talk to the people closest to you. Family support plays the biggest role in overcoming a problem. If needed, our support team can also guide your family through the process.

Professional Counseling

Seeing a mental health professional is nothing to be ashamed of. Betting addiction is a treatable condition, and a qualified counselor can help you find the right path forward.

Self-Assessment Test

Tashkhela's account settings include a free self-assessment questionnaire. Completing it will help you understand where your current betting habits stand.

The golden rules of responsible betting

At Tashkhela Responsible Gaming This is more than a policy — it's part of our culture. We make sure every new member understands these guidelines so they can have a positive gaming experience on the platform.

Play for entertainment only: Never think of betting as a source of income. Every wager carries equal chances of winning and losing. Even those who stay profitable long-term treat it purely as entertainment, not a livelihood.

Stick to a set budget: At the start of each month, decide how much you're willing to spend on betting. Once you hit that limit, end your session. Never bet with a credit card or borrowed money.

Keep Your Emotions in Check: Avoid betting when you're angry, upset, or under the influence of alcohol. Your judgment is impaired in these states, and the risk of making costly decisions is much higher.

Stop Assuming a Win Is Guaranteed: No strategy or system guarantees a win in betting. The mindset of "I'm sure to win this time" is the most dangerous one you can have.

Tashkhela's commitment: We never run marketing that encourages excessive betting. All our promotions and bonuses are designed in line with responsible gaming principles.

Minor Protection: Only players aged 18 and above are permitted on Tashkhela. Age is verified at registration and confirmed through identity documents during the KYC process. If there are minors in your household, please use parental controls on your device.

Take regular breaks: Take at least a 10-minute break every hour. Get up, stretch, drink some water, talk to family. It keeps your mind fresh and helps you make better decisions.

Self-Exclusion: The strongest step you can take

If you feel that betting is having a negative impact on your life and you can't stop on your own, Self-Exclusion is the most effective step you can take.

  • Once self-exclusion is active, you will not be able to log in to Tashkhela for the duration you have chosen.
  • The exclusion period can be 6 months, 1 year, 3 years, or 5 years.
  • A permanent self-exclusion option is also available.
  • No promotional emails will be sent during the exclusion period.
  • The exclusion cannot be lifted before the period expires.

Do not attempt to open a new account during a self-exclusion period. Our system will detect it and close that account as well.

To activate self-exclusion, go to your account settings or email us directly at support@tashkhela.app with the subject line "Self-Exclusion Request". We'll process it within 24 hours.

Responsible Gaming — Frequently Asked Questions

What our users ask about most

Yes, you can — but increases don't take effect right away. For your safety, any request to raise a limit is applied after a 24-hour delay, giving you time to reconsider. Reducing a limit, however, takes effect immediately.

Once the exclusion period ends, you can reactivate your account. However, permanent self-exclusion cannot be reversed. Accounts do not reactivate automatically when the exclusion period expires — you'll need to submit a conscious request to resume.

If a family member is struggling with betting, start with a compassionate conversation — criticism and anger only make things harder. Our support team can also guide family members; reach out at support@tashkhela.app. You can also request an account closure on their behalf as a third party.

Yes, research shows that betting can affect the brain's reward system and lead to addiction — though this doesn't happen to everyone. Awareness, setting limits, and practising responsible gaming habits significantly reduce that risk. If a problem does develop, seeking professional help is the most effective step.

Absolutely. Tashkhela follows a strict age verification process. Providing your date of birth is mandatory at registration, and identity documents are verified through KYC at withdrawal. Any account found to belong to a minor is permanently closed. If you have children or teenagers at home, use a password lock on your device.

When your session time limit is reached, Tashkhela will send you a notification and suggest taking a break. You can choose to end the session or continue — it's not mandatory, but it helps you stay aware. For stricter control, use cooling-off or self-exclusion.
Play for fun, stay within your limits

Start Safe & Responsible Gaming at Tashkhela

We want you to stay well and enjoy yourself. Use our safety tools and keep betting where it belongs — as entertainment.

Register Now Log In

18+ | Responsible Gaming | Secure Platform

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